Pay distribution $31,200 10th $35,850 25th $49,680 75th $62,640 90th
Half of Customer Service Representatives in the Decatur metro area earn more than $40,190 per year, half earn less; the middle half earn between $35,850 and $49,680.
Wage percentiles (BLS OEWS) Wage 10th 25th Median 75th 90th Annual $31,200 $35,850 $40,190 $49,680 $62,640 Hourly $15.00 $17.24 $19.32 $23.88 $30.12
A percentile is a cut point: 25% of workers in this occupation and area earn less than the 25th-percentile wage. The median is the 50th percentile — half earn less, half earn more.
How this area compares Decatur metro areathis metro area
$40,190 median for Decatur metro area; middle half earns $35,850 to $49,680
$46,130 median for Illinois; middle half earns $37,680 to $58,050
$44,770 median for United States; middle half earns $36,870 to $51,780
Bars span the 25th–75th percentile (the middle half of workers); the tick marks the median.
The median here is −13% vs Illinois overall and −10% vs the U.S. median for this occupation.
Where this metro sits nationally $25,520 $37,173 $48,827 $60,480 Guayama, PR — $25,520 San Juan-Bayamon-Caguas, PR — $26,520 Ponce, PR — $26,810 Mayaguez, PR — $26,920 Arecibo, PR — $27,030 Aguadilla, PR — $27,800 Albany, GA — $33,190 Jacksonville, NC — $33,980 Hot Springs, AR — $34,150 Sebring, FL — $34,330 Laredo, TX — $34,420 Goldsboro, NC — $34,500 Monroe, LA — $34,520 Pinehurst-Southern Pines, NC — $34,590 Beckley, WV — $34,610 Rocky Mount, NC — $34,680 Enid, OK — $34,930 Hammond, LA — $34,950 Lake Charles, LA — $35,080 Lawton, OK — $35,080 Fayetteville, NC — $35,130 Valdosta, GA — $35,260 Gadsden, AL — $35,450 Auburn-Opelika, AL — $35,810 Eagle Pass, TX — $35,820 McAllen-Edinburg-Mission, TX — $35,830 Houma-Bayou Cane-Thibodaux, LA — $35,930 Lubbock, TX — $35,940 Yuma, AZ — $36,020 Las Cruces, NM — $36,080 San Angelo, TX — $36,080 Texarkana, TX-AR — $36,090 Kingsport-Bristol, TN-VA — $36,130 Saginaw, MI — $36,150 Dothan, AL — $36,180 Anniston-Oxford, AL — $36,190 Brunswick-St. Simons, GA — $36,200 Williamsport, PA — $36,230 Greenville, NC — $36,310 Athens-Clarke County, GA — $36,320 Wichita Falls, TX — $36,370 Shreveport-Bossier City, LA — $36,440 Lexington Park, MD — $36,460 Paducah, KY-IL — $36,460 Myrtle Beach-Conway-North Myrtle Beach, SC — $36,510 Johnson City, TN — $36,570 Homosassa Springs, FL — $36,630 Hattiesburg, MS — $36,700 Rome, GA — $36,700 Jonesboro, AR — $36,770 Lafayette, LA — $36,820 Abilene, TX — $36,830 Savannah, GA — $36,830 Warner Robins, GA — $36,830 Panama City-Panama City Beach, FL — $36,900 Montgomery, AL — $36,960 Alexandria, LA — $37,070 Corpus Christi, TX — $37,070 Sherman-Denison, TX — $37,090 Sierra Vista-Douglas, AZ — $37,120 Ocala, FL — $37,130 Mansfield, OH — $37,180 College Station-Bryan, TX — $37,190 Parkersburg-Vienna, WV — $37,190 Salisbury, MD — $37,260 Florence, SC — $37,270 Slidell-Mandeville-Covington, LA — $37,270 Tallahassee, FL — $37,310 Columbus, GA-AL — $37,330 Logan, UT-ID — $37,330 Johnstown, PA — $37,340 Blacksburg-Christiansburg-Radford, VA — $37,430 Columbia, SC — $37,430 Victoria, TX — $37,440 Morgantown, WV — $37,450 Charleston, WV — $37,480 Elizabethtown, KY — $37,480 Hinesville, GA — $37,490 Farmington, NM — $37,500 Fort Smith, AR-OK — $37,500 Florence-Muscle Shoals, AL — $37,520 Altoona, PA — $37,540 Gulfport-Biloxi, MS — $37,540 Morristown, TN — $37,570 Hilton Head Island-Bluffton-Port Royal, SC — $37,590 Cleveland, TN — $37,600 Lake Havasu City-Kingman, AZ — $37,610 El Paso, TX — $37,640 Clarksville, TN-KY — $37,650 Lynchburg, VA — $37,670 Mobile, AL — $37,690 Tyler, TX — $37,720 Palm Bay-Melbourne-Titusville, FL — $37,760 Hickory-Lenoir-Morganton, NC — $37,790 Lawrence, KS — $37,800 Daphne-Fairhope-Foley, AL — $37,820 Jackson, MS — $37,850 Longview, TX — $37,850 Pocatello, ID — $37,940 Sebastian-Vero Beach-West Vero Corridor, FL — $37,940 Bowling Green, KY — $37,970 Youngstown-Warren, OH — $37,970 Beaumont-Port Arthur, TX — $37,980 Tuscaloosa, AL — $37,990 Deltona-Daytona Beach-Ormond Beach, FL — $38,030 Huntington-Ashland, WV-KY-OH — $38,060 Wilmington, NC — $38,100 Virginia Beach-Chesapeake-Norfolk, VA-NC — $38,150 Little Rock-North Little Rock-Conway, AR — $38,160 Weirton-Steubenville, WV-OH — $38,160 Cape Coral-Fort Myers, FL — $38,180 Cape Girardeau, MO-IL — $38,190 Hagerstown-Martinsburg, MD-WV — $38,200 Killeen-Temple, TX — $38,280 Macon-Bibb County, GA — $38,340 Brownsville-Harlingen, TX — $38,350 Kokomo, IN — $38,380 Port St. Lucie, FL — $38,380 Huntsville, AL — $38,400 Winston-Salem, NC — $38,410 Wheeling, WV-OH — $38,440 Rapid City, SD — $38,520 Gainesville, FL — $38,550 Tulsa, OK — $38,560 Terre Haute, IN — $38,600 Manhattan, KS — $38,620 Punta Gorda, FL — $38,630 Ogden, UT — $38,670 Jackson, TN — $38,680 Casper, WY — $38,740 Lakeland-Winter Haven, FL — $38,750 Baton Rouge, LA — $38,760 Flint, MI — $38,800 Waco, TX — $38,810 Twin Falls, ID — $38,830 Knoxville, TN — $38,840 Bay City, MI — $38,880 Springfield, MO — $38,970 Asheville, NC — $38,980 Amarillo, TX — $38,990 Jefferson City, MO — $38,990 Springfield, OH — $39,000 Greenville-Anderson-Greer, SC — $39,010 Harrisonburg, VA — $39,100 Sumter, SC — $39,100 Bloomington, IL — $39,120 Lexington-Fayette, KY — $39,160 Elmira, NY — $39,230 Crestview-Fort Walton Beach-Destin, FL — $39,240 Sandusky, OH — $39,260 Odessa, TX — $39,270 Prescott Valley-Prescott, AZ — $39,280 New Orleans-Metairie, LA — $39,300 Gainesville, GA — $39,310 Oklahoma City, OK — $39,330 Wichita, KS — $39,330 Evansville, IN — $39,410 Ann Arbor, MI — $39,480 Fayetteville-Springdale-Rogers, AR — $39,510 Waterloo-Cedar Falls, IA — $39,530 Las Vegas-Henderson-North Las Vegas, NV — $39,560 Miami-Fort Lauderdale-West Palm Beach, FL — $39,560 Provo-Orem-Lehi, UT — $39,560 Augusta-Richmond County, GA-SC — $39,570 Muncie, IN — $39,640 Bloomington, IN — $39,660 Chambersburg, PA — $39,670 Dalton, GA — $39,730 Watertown-Fort Drum, NY — $39,830 Peoria, IL — $39,840 Davenport-Moline-Rock Island, IA-IL — $39,950 Idaho Falls, ID — $40,060 Tucson, AZ — $40,090 Flagstaff, AZ — $40,120 Decatur, IL — $40,190 Springfield, IL — $40,230 Charlottesville, VA — $40,240 Wildwood-The Villages, FL — $40,340 Pueblo, CO — $40,360 Houston-Pasadena-The Woodlands, TX — $40,380 South Bend-Mishawaka, IN-MI — $40,420 Kankakee, IL — $40,490 Birmingham, AL — $40,530 Orlando-Kissimmee-Sanford, FL — $40,530 Lewiston, ID-WA — $40,700 Muskegon-Norton Shores, MI — $40,760 Battle Creek, MI — $40,870 Fargo, ND-MN — $40,900 Santa Fe, NM — $41,000 Sioux City, IA-NE-SD — $41,010 Burlington, NC — $41,040 Decatur, AL — $41,070 Lafayette-West Lafayette, IN — $41,090 Columbia, MO — $41,210 Staunton-Stuarts Draft, VA — $41,230 Greensboro-High Point, NC — $41,240 Lebanon, PA — $41,240 Champaign-Urbana, IL — $41,280 Lincoln, NE — $41,430 Grand Junction, CO — $41,490 Louisville/Jefferson County, KY-IN — $41,600 St. George, UT — $41,600 Monroe, MI — $41,650 Erie, PA — $41,720 Albuquerque, NM — $41,790 Joplin, MO-KS — $41,850 Michigan City-La Porte, IN — $41,880 Raleigh-Cary, NC — $41,900 Scranton--Wilkes-Barre, PA — $42,010 Traverse City, MI — $42,030 Dover, DE — $42,120 Spartanburg, SC — $42,220 Jackson, MI — $42,230 Great Falls, MT — $42,270 North Port-Bradenton-Sarasota, FL — $42,310 Iowa City, IA — $42,340 Lima, OH — $42,340 York-Hanover, PA — $42,420 Bangor, ME — $42,530 Grand Forks, ND-MN — $42,560 State College, PA — $42,590 Harrisburg-Carlisle, PA — $42,600 Richmond, VA — $42,660 Tampa-St. Petersburg-Clearwater, FL — $42,660 Columbus, IN — $42,700 Atlanta-Sandy Springs-Roswell, GA — $42,710 San Antonio-New Braunfels, TX — $42,720 Pittsburgh, PA — $42,790 Ames, IA — $42,820 Jacksonville, FL — $42,840 St. Joseph, MO-KS — $42,840 Baltimore-Columbia-Towson, MD — $42,850 Fort Collins-Loveland, CO — $42,920 Toledo, OH — $42,970 Carson City, NV — $43,060 Gettysburg, PA — $43,110 Topeka, KS — $43,180 Oshkosh-Neenah, WI — $43,240 Rockford, IL — $43,260 Pensacola-Ferry Pass-Brent, FL — $43,290 Indianapolis-Carmel-Greenwood, IN — $43,460 Amherst Town-Northampton, MA — $43,560 Niles, MI — $43,620 Kingston, NY — $43,680 Naples-Marco Island, FL — $43,680 Austin-Round Rock-San Marcos, TX — $43,720 Coeur d'Alene, ID — $43,750 Sioux Falls, SD-MN — $43,850 Atlantic City-Hammonton, NJ — $43,920 Reno, NV — $43,930 Charleston-North Charleston, SC — $44,000 Cheyenne, WY — $44,070 Memphis, TN-MS-AR — $44,090 Kalamazoo-Portage, MI — $44,130 Allentown-Bethlehem-Easton, PA-NJ — $44,160 Lansing-East Lansing, MI — $44,250 Omaha, NE-IA — $44,260 Lancaster, PA — $44,290 Kansas City, MO-KS — $44,350 Canton-Massillon, OH — $44,430 Winchester, VA-WV — $44,460 Reading, PA — $44,500 Corvallis, OR — $44,520 Anchorage, AK — $44,560 Minot, ND — $44,560 Billings, MT — $44,580 Urban Honolulu, HI — $44,630 Pittsfield, MA — $44,650 Missoula, MT — $44,690 Detroit-Warren-Dearborn, MI — $44,730 Rochester, NY — $44,740 Midland, TX — $44,890 Duluth, MN-WI — $44,940 Dayton-Kettering-Beavercreek, OH — $44,970 Charlotte-Concord-Gastonia, NC-SC — $44,980 Fairbanks-College, AK — $44,980 Dallas-Fort Worth-Arlington, TX — $44,990 Grand Rapids-Wyoming-Kentwood, MI — $44,990 Vineland, NJ — $45,000 Norwich-New London-Willimantic, CT — $45,020 Chattanooga, TN-GA — $45,030 Grand Island, NE — $45,070 Albany, OR — $45,080 Fort Wayne, IN — $45,200 Utica-Rome, NY — $45,250 Owensboro, KY — $45,260 Binghamton, NY — $45,280 Greeley, CO — $45,310 Albany-Schenectady-Troy, NY — $45,350 Syracuse, NY — $45,360 Kennewick-Richland, WA — $45,380 Ithaca, NY — $45,390 Salt Lake City-Murray, UT — $45,410 Akron, OH — $45,420 Visalia, CA — $45,480 Grants Pass, OR — $45,490 Roanoke, VA — $45,500 Cedar Rapids, IA — $45,510 Nashville-Davidson--Murfreesboro--Franklin, TN — $45,510 Buffalo-Cheektowaga, NY — $45,520 Kiryas Joel-Poughkeepsie-Newburgh, NY — $45,550 Medford, OR — $45,630 Merced, CA — $45,670 Appleton, WI — $45,760 Lewiston-Auburn, ME — $45,790 St. Louis, MO-IL — $45,800 La Crosse-Onalaska, WI-MN — $45,820 Glens Falls, NY — $45,830 Eugene-Springfield, OR — $45,880 Eau Claire, WI — $45,930 Chico, CA — $45,980 Cleveland, OH — $46,040 Fresno, CA — $46,070 Colorado Springs, CO — $46,120 Janesville-Beloit, WI — $46,210 Washington-Arlington-Alexandria, DC-VA-MD-WV — $46,220 Bismarck, ND — $46,240 El Centro, CA — $46,240 Wausau, WI — $46,260 Columbus, OH — $46,350 Bend, OR — $46,390 Phoenix-Mesa-Chandler, AZ — $46,410 Cincinnati, OH-KY-IN — $46,470 Yakima, WA — $46,570 Waterbury-Shelton, CT — $46,590 Boise City, ID — $46,640 Dubuque, IA — $46,670 Helena, MT — $46,680 San Luis Obispo-Paso Robles, CA — $46,740 Racine-Mount Pleasant, WI — $46,790 Spokane-Spokane Valley, WA — $46,790 Springfield, MA — $46,790 Durham-Chapel Hill, NC — $46,800 Green Bay, WI — $46,880 Bellingham, WA — $46,940 Bremerton-Silverdale-Port Orchard, WA — $47,000 Rochester, MN — $47,050 Philadelphia-Camden-Wilmington, PA-NJ-DE-MD — $47,070 Chicago-Naperville-Elgin, IL-IN — $47,100 Riverside-San Bernardino-Ontario, CA — $47,150 Providence-Warwick, RI-MA — $47,170 Modesto, CA — $47,230 Bakersfield-Delano, CA — $47,310 Mankato, MN — $47,320 New Haven, CT — $47,490 Fond du Lac, WI — $47,500 Madison, WI — $47,500 Worcester, MA — $47,540 Trenton-Princeton, NJ — $47,590 Sheboygan, WI — $47,720 Salem, OR — $47,790 Boulder, CO — $47,830 Hanford-Corcoran, CA — $47,840 Milwaukee-Waukesha, WI — $47,840 Barnstable Town, MA — $47,880 Redding, CA — $47,890 Portland-South Portland, ME — $47,910 Elkhart-Goshen, IN — $48,000 Salinas, CA — $48,010 Hartford-West Hartford-East Hartford, CT — $48,050 Santa Cruz-Watsonville, CA — $48,110 St. Cloud, MN — $48,120 Midland, MI — $48,250 Kenosha, WI — $48,360 Denver-Aurora-Centennial, CO — $48,590 Walla Walla, WA — $48,590 Wenatchee-East Wenatchee, WA — $48,590 Portland-Vancouver-Hillsboro, OR-WA — $48,650 San Diego-Chula Vista-Carlsbad, CA — $48,730 Los Angeles-Long Beach-Anaheim, CA — $48,840 Des Moines-West Des Moines, IA — $48,880 Santa Maria-Santa Barbara, CA — $49,080 Mount Vernon-Anacortes, WA — $49,160 Yuba City, CA — $49,170 Oxnard-Thousand Oaks-Ventura, CA — $49,190 Longview-Kelso, WA — $49,460 Minneapolis-St. Paul-Bloomington, MN-WI — $49,480 New York-Newark-Jersey City, NY-NJ — $49,590 Manchester-Nashua, NH — $49,630 Olympia-Lacey-Tumwater, WA — $49,630 Kahului-Wailuku, HI — $49,750 Boston-Cambridge-Newton, MA-NH — $49,920 Sacramento-Roseville-Folsom, CA — $49,940 Bridgeport-Stamford-Danbury, CT — $49,970 Stockton-Lodi, CA — $49,990 Burlington-South Burlington, VT — $50,160 Vallejo, CA — $51,210 Santa Rosa-Petaluma, CA — $51,810 Napa, CA — $53,360 Seattle-Tacoma-Bellevue, WA — $53,550 San Francisco-Oakland-Fremont, CA — $57,830 San Jose-Sunnyvale-Santa Clara, CA — $60,480 Decatur metro area Each dot is one metro area with a published median — hover any dot for the name and figure. Metros without published estimates are not drawn.
The Decatur metro area has the 218th-highest published median for this occupation among the 392 metro areas where BLS publishes it. Higher medians often track higher living costs — this is a pay comparison, not a ranking of where the job is “best”.
Other metro areas in Illinois Metro areas in the same state with published May 2025 medians for customer service representatives, highest first. Areas without published estimates are not listed.
Decatur metro areathis page
$40,190 median for Decatur metro area; middle half earns $35,850 to $49,680
$47,100 median for Chicago metro area; middle half earns $38,260 to $58,950
$43,260 median for Rockford metro area; middle half earns $35,480 to $52,680
$41,280 median for Champaign metro area; middle half earns $35,970 to $50,090
$40,490 median for Kankakee metro area; middle half earns $34,680 to $50,520
$40,230 median for Springfield metro area; middle half earns $35,990 to $47,710
$39,840 median for Peoria metro area; middle half earns $35,360 to $48,730
Bars span the 25th–75th percentile (the middle half of workers); the tick marks the median.
Keep exploring Other occupations in the same SOC group with published medians here, largest employment first:
Shipping, Receiving, and Inventory Clerks $46,360 Office Clerks, General $44,040 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $45,890 Bookkeeping, Accounting, and Auditing Clerks $48,200 Receptionists and Information Clerks $35,690 First-Line Supervisors of Office and Administrative Support Workers $61,780 Highest-paying metro areas for customer service representatives · Highest-paying occupations in Decatur Metro
About this estimate These figures are survey estimates from the BLS Occupational Employment and Wage Statistics program — modeled from employer reports collected over three years and benchmarked to May 2025. They describe what employers in this area currently pay across all industries, not what any individual worker will be offered.
Employment counts wage-and-salary jobs in the occupation (self-employed workers are excluded). Estimates carry sampling error; percentile wages are rounded by BLS. Some values are suppressed by BLS for confidentiality or quality — suppressed values appear here as “not published”, never as zero. Read the full methodology .