Customer Service Representatives · SOC 43-4051
Customer Service Representative Salary in the New York
Source: BLS OEWS, May 2025New York
Figures describe the state of New York as a whole.
Customer Service Representatives in the New York earned a median of $48,000 per year ($23.08 per hour) as of the May 2025 BLS OEWS estimates. Pay ranged from $36,270 at the 10th percentile to $76,280 at the 90th. BLS estimates 141,090 people work in this occupation in the area.
Pay distribution
Half of Customer Service Representatives in the New York earn more than $48,000 per year, half earn less; the middle half earn between $40,360 and $60,280.
| Wage | 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|---|
| Annual | $36,270 | $40,360 | $48,000 | $60,280 | $76,280 |
| Hourly | $17.44 | $19.41 | $23.08 | $28.98 | $36.67 |
A percentile is a cut point: 25% of workers in this occupation and area earn less than the 25th-percentile wage. The median is the 50th percentile — half earn less, half earn more.
How this area compares
- New York$48,000 median for New York; middle half earns $40,360 to $60,280
- United Statesnational$44,770 median for United States; middle half earns $36,870 to $51,780
Bars span the 25th–75th percentile (the middle half of workers); the tick marks the median.
The median here is +7% vs the U.S. median for this occupation.
Metro areas in New York
Metro areas in the same state with published May 2025 medians for customer service representatives, highest first. Areas without published estimates are not listed.
- New Yorkthis page$48,000 median for New York; middle half earns $40,360 to $60,280
- $49,590 median for New York metro area; middle half earns $43,060 to $61,940
- $45,830 median for Glens Falls metro area; middle half earns $37,440 to $52,920
- $45,550 median for Kiryas Joel metro area; middle half earns $38,860 to $52,600
- $45,520 median for Buffalo metro area; middle half earns $37,910 to $55,110
- $45,390 median for Ithaca metro area; middle half earns $38,450 to $54,170
- $45,360 median for Syracuse metro area; middle half earns $38,170 to $54,340
Bars span the 25th–75th percentile (the middle half of workers); the tick marks the median.
Keep exploring
Other occupations in the same SOC group with published medians here, largest employment first:
Highest-paying metro areas for customer service representatives · Highest-paying occupations in New York
About this estimate
These figures are survey estimates from the BLS Occupational Employment and Wage Statistics program — modeled from employer reports collected over three years and benchmarked to May 2025. They describe what employers in this area currently pay across all industries, not what any individual worker will be offered.
Employment counts wage-and-salary jobs in the occupation (self-employed workers are excluded). Estimates carry sampling error; percentile wages are rounded by BLS. Some values are suppressed by BLS for confidentiality or quality — suppressed values appear here as “not published”, never as zero. Read the full methodology.
About this data. Estimates are from the U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics program, May 2025 release, retrieved from bls.gov/oes/tables.htm on July 24, 2026. OEWS estimates describe metropolitan/nonmetropolitan areas and states — not city limits — and are not designed for year-over-year comparisons. See BLS methodology, our plain-English methodology, and sources. CitySalaryData is independent and not affiliated with BLS.